Lack of clarity

Lack of clarity and accountability

This issue exists in most businesses at various levels of severity. And if left unresolved, it can destroy the fabric of your culture and your ability to deliver on your strategy. The concept of role clarity is a good starting point.

Understand that your business has three levels: ownership, strategic leadership and operations. Next, be clear on the accountabilities and decision making horizon for each level.

Then, define the roles in your business and know the accountabilities, decision rights, skills and attributes for each.

Once you have this clarity, it gets much easier to create a culture of accountability and support in delivering on the roles you hold. From the owners, all the way to the front line of operations.

Our business health check provides you with data-driven insights into various aspects of your business, ranging from financial performance to customer satisfaction and operational efficiency. Taking this 5-minute survey will give you a clear understanding of your business's strengths and weaknesses, allowing you to make informed decisions and implement targeted strategies for improvement.