The whole business lived in his head. Now it lives where the team can see it.
Mechanical Rock is a software and cloud consultancy in the Perth CBD. Its biggest constraint was scaling. Hamish Tedeschi had the whole business system in his head. He could see the connections, the nuance, and the next move. The team could not access that thinking without pulling him into every decision.
Growth still happened, and it relentlessly demanded his attention. Hamish was the knowledge base, the quality gate, and the escalation path all at once. As the team grew, new people needed fast clarity on what mattered, who decides, and what good looked like. Without it, everything escalated back to the founder.
What I'm good at is understanding the entire system of our business. But what I'm not good at is writing that down and really documenting our systems and our processes.
Hamish Tedeschi, Founder, Mechanical Rock
Adapt paired an experienced Adapt Coach, a business owner in their own right, with the Lumia platform built for role clarity and visible accountabilities. It gave Mechanical Rock a place to hold expectations so how the business runs no longer depended on Hamish explaining it again and again. Roles and decision rights became visible to everyone.
Today Hamish uses the platform as a daily filter on his objectives rather than a filing cabinet. There are fewer ad-hoc decisions, clearer responsibilities, and more work happening without interrupting the founder. Through the scaling period, Mechanical Rock reported 30% year-on-year revenue growth.
What lived in my head is now visible to the team. They can make decisions without pulling me into everything.
Hamish Tedeschi, Founder, Mechanical Rock